Refund policy
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Original Packaged Turf
Items can be returned for a 20% restocking fee within 30 days of shipping. Please be sure to notify us by email.
To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it. Once we receive your package, your return will be processed within 7 to 10 business days.
** All shipping costs are non-refundable. Return shipping is not included. **
Custom Cuts
All custom cut items are final sale and cannot be returned or exchanged.
Premium Turf warrants your artificial grass for Five (5) years from the date of artificial grass installation, when it is installed and maintained as recommended by the grass manufacturer. If any area or portion of the grass substantially changes, as distinguished from a change in texture within five years after its initial installation.
Premium Turf will have all such areas or portions replaced. Slight color changes will occur over the lifetime of this grass and are not considered an issue or basis for a claim. All labor costs involved with the removal of the affected grass and re-installation of the replacement will be the responsibility of the purchaser.
Subject to the following limitations:
General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses,or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer.
The expressed limited warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the invoice price of the grass.
Limitations on Coverage:
This warranty does not cover:
1. Damage from accidents, vandalism, abuse and neglect.
2. Acts of God (including earthquakes, floods, hurricanes and other natural disasters).
3. Use of chemicals and improper cleaning methods.
4. Failure to properly maintain, protect and/or repair the grass.
5. Damage that occurs during the shipping/transportation process. All shipping claims must be filed against the freight company in question.
6. Damage caused by reflection (melting) or other flammable materials.
7. Artificial grass is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and therefore is not covered by this warranty.
Limitations on Liability:
Purchaser must promptly inspect all products upon delivery. Anything herein to the contrary notwithstanding, to the extent that any defects, shortages, or non-conformity in the products are discoverable by inspection upon delivery of the products, all obligations of Premium Turf to purchaser with respect to such defects, shortages, and non-conformity shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages,and non-conformity.
Unless purchaser notifies Premium Turf of such defects, shortages, or non-conformity in writing within 30 days after the date of delivery.
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Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of Premium Turf. Any such transfer or assignment without prior written consent shall be null and void and of no force or effect.
Claims Procedure:
Claims must be signed and submitted in writing and delivered to: